Return & Exchange Policy – Holy Threads
At Holy Threads, we believe in ensuring a smooth and transparent return and exchange process to make your shopping experience worry-free. Currently, our range consists only of t-shirts, and we aim to serve you with quality and comfort.
🔁 7-Day Return & Exchange Policy:
You may return or exchange your T-shirt within 7 days of delivery, provided it is unused, unwashed, and in its original tags and packaging. A video of the product, taken before initiating the return or exchange, is required for processing.
📌 Conditions for Return/Exchange:
Ø Only unused and unwashed products will be accepted for return or exchange.
Ø The product must be in its original condition with tags and packaging intact.
Ø Returns/exchanges are only accepted for size issues or if the product received is defective or incorrect.
Ø Exchanges are subject to stock availability.
🚫 Not Eligible for Return/Exchange:
Ø Products bought under clearance sales or special promotional offers (unless defective).
Ø Items damaged due to misuse or not meeting return conditions.
📝 How to Initiate a Return/Exchange:
1. Write to us at holythreadscustomercare@gmail.com within 7 days of delivery.
2. Mention your order number, issue, and attach product images if applicable.
3. Once approved, we will schedule a pickup (if available) or ask you to self-ship the item.
4. After the product is received and passes quality check, we will process your refund or ship the exchange.
🚚 Pickup & Self-Shipping:
Ø We provide reverse pickup in select pin codes. You’ll be notified if your area is eligible.
Ø If pickup is unavailable, please self-ship the product to our provided address and share the courier details with us.
💳 Refund Process:
· Refunds for prepaid orders will be processed to the original payment method.
· COD orders will be refunded via the delivery partners assigned by Holy Threads
· Allow up to 10-15 business days for the refund process to complete after product receipt.
Need help? Contact us at holythreadscustomercare@gmail.com or call us at 7993424232 (Mon–Fri, 10 AM to 6 PM).