Return & Exchange Policy

Return & Exchange Policy

Return & Exchange Policy – Holy Threads

Introduction

At Holy Threads, we believe in ensuring a smooth and transparent return and exchange process to make your shopping experience worry-free. Currently, our range consists only of t-shirts, and we aim to serve you with quality and comfort.

7-Day Return & Exchange Policy

You may return or exchange your T-shirt within 7 days of delivery, provided it is unused, unwashed, and in its original tags and packaging. A video of the product, taken before initiating the return or exchange, is required for processing.

Conditions for Return/Exchange

Only unused and unwashed products will be accepted for return or exchange.
The product must be in its original condition with tags and packaging intact.
Returns or exchanges are only accepted for size issues or if the product received is defective or incorrect.
Exchanges are subject to stock availability.

Not Eligible for Return/Exchange

Products bought under clearance sales or special promotional offers (unless defective).
Items damaged due to misuse or not meeting return conditions.

How to Initiate a Return/Exchange

Write to us at holythreadscustomercare@gmail.com within 7 days of delivery.
Mention your order number, issue, and attach product images if applicable.
Once approved, we will schedule a pickup (if available) or ask you to self-ship the item.
After the product is received and passes quality check, we will process your refund or ship the exchange.

Pickup & Self-Shipping

We provide reverse pickup in select pin codes. You’ll be notified if your area is eligible. If pickup is unavailable, please self-ship the product to our provided address and share the courier details with us.

Refund Process

Refunds for prepaid orders will be processed to the original payment method.
COD orders will be refunded via the delivery partners assigned by Holy Threads.
Allow up to 10–15 business days for the refund process to complete after product receipt.

Your cart is empty